Good service is essential to ensure guests enjoy their time on board. Well before your journey commences, our alliance provides a comprehensive portfolio of services.
Multilingual information
On Railteam member trains you will enjoy a comprehensive range of services. Even before commencing your journey or when changing trains, multilingual staff members are on hand to help in the train stations. On board the trains, expert personnel are happy to answer any questions and help with your onward journey and any other connections. Of course, this service is also available in several languages.
‘Hop on the next available train’ (HOTNAT)
In the event of a delay that causes you to miss your reserved connection, you can use your existing ticket to take the next available train – without any complications or needing to rebook. The ‘Hop on the next available train’ service is subject to availability and does not guarantee you a seat.
Real-time information
The Railteam Alliance also provides real-time information on platform and schedule changes as well as delays and all departure times for your mobile telephone. This ensures you are kept up to date with the latest information on your train journey every step of the way.
Frequent travellers
The Railteam Alliance offers an extra special treat to frequent travellers: the lounges. Frequent travellers with international tickets have free access to our lounges, which offer many attractive amenities.
