Your Feedback

The members of Railteam are working together to deliver a high quality service and a unique travel experience in Europe. However, if part of your journey has not gone to plan, please let us know by filling out our contact form. We will forward your message to the relevant Customer Care Centre and you will receive a reply within 15 working days.

Please leave us your feedback in the form below

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Where did your problem happen *

With which Railteam service did you travel? *

In which country? *

In which country did you encounter a difficulty? *

How did you purchase your ticket(s)? *

With which Railteam service did you travel? *

Please contact the agent that sold you the tickets for all questions related to ticketing, exchange and refund.

On which site? *

In which country did you retrieve your tickets? *

In which station ? *